SUPPORT CENTER
Frequently Asked Questions
Below are detailed answers covering ordering, shipping, payments, support, research-use policies, and more. Click any question to expand the answer.
The minimum order value is $100 USD. This threshold helps ensure efficient processing, packaging, and fulfillment across all laboratory research shipments. Orders below this amount cannot be processed.
Payments are handled manually after checkout. Once you place an order, our support team will contact you via email with payment instructions. You will then complete payment through the provided method. This allows us to offer flexible options including crypto payments with 5% discount.
Yes! Customers paying with cryptocurrency receive an automatic 5% discount on their total order value. Simply indicate your preference for crypto payment when our team contacts you after order placement.
Orders can be cancelled before payment confirmation at no charge. After payment confirmation but before shipping, cancellations may incur a 10% processing fee. Once shipped, orders cannot be cancelled. Contact support immediately if you need to modify your order.
Orders are processed immediately after payment confirmation. We offer two shipping options:
• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days
Rates are calculated at checkout based on destination and package weight.
• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days
Rates are calculated at checkout based on destination and package weight.
Yes. Free Express shipping is automatically applied to all orders of $250 or more. No coupon code needed — the discount is applied at checkout automatically.
Yes, we ship worldwide to research institutions and professionals. All orders are shipped in discreet, unbranded packaging to ensure privacy and confidentiality. No external markings indicate the contents or brand name.
Absolutely. Tracking is provided for every shipment. Once your order is dispatched, you will receive an email with your tracking number and a link to monitor delivery status in real time.
NO. All products sold by USA Peptide Sciences are strictly intended for laboratory and scientific research purposes only. They are not for human consumption, medical treatment, diagnostic applications, or any clinical use. By placing an order, you confirm understanding of this restriction.
Our products meet research-grade standards with rigorous quality control. Each batch undergoes testing including HPLC purity analysis, identity verification, and stability assessment. Minimum purity is typically 95%+, with many products at 98-99%+. Visit our Quality Assurance and Manufacturing Standards pages for details.
Yes. Batch-specific documentation, including Certificates of Analysis where available, can be requested through our support team. We maintain full traceability from sourcing to shipment. Contact us via email or live chat for specific batch information.
Our support team typically responds within 5 to 15 minutes via live chat or email during active hours. We pride ourselves on fast, helpful responses to all customer inquiries.
You can reach us through:
• Live Chat: Available on our website
• Email: [email protected]
Both channels are monitored regularly and offer the same 5–15 minute response time.
• Live Chat: Available on our website
• Email: [email protected]
Both channels are monitored regularly and offer the same 5–15 minute response time.
Contact our support team immediately via live chat or email with your order number and a description of the issue. For damaged items, please provide photographs. We review all issues individually and work to resolve them fairly. Claims must be submitted within 14 days of delivery.
Due to the research-specific nature of our products, all sales are final once processing begins. Refunds may be considered only for verified issues such as wrong items shipped, damage in transit, or lost shipments (subject to 14-day claim window). See our full Refund/Returns Policy for details.
No. We do not sell or trade customer information. Data is only shared when necessary for order fulfillment (e.g., shipping carriers) or legal compliance. Your privacy is protected as outlined in our Privacy Policy.
Customers are responsible for verifying that the importation of research compounds is permitted in their country. We ship worldwide, but customs duties, taxes, and clearance delays are the customer's responsibility. Some jurisdictions may have restrictions on research compounds — please check local laws before ordering.
Sales tax may apply to orders shipped within the United States based on applicable state regulations. International orders are generally not subject to US sales tax but may be subject to import duties, VAT, or other fees in the destination country.
Worldwide discreet shipping with tracking included
Orders processed immediately after payment confirmation
5% crypto discount — ask our team for details
Live chat + email support (5–15 min response)
Still have questions?
Our support team is available via live chat and email, typically responding within 5–15 minutes.
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