Shipping Policy

Processing & Dispatch

Immediate Processing: Once your order is placed and our team confirms manual payment, your order is immediately processed and prepared for shipment. We do not hold or delay orders unnecessarily.

Order Verification: All orders undergo a brief verification process to ensure compliance with our research-use-only policy and shipping regulations. This typically takes 1–2 hours during business hours.

Dispatch Confirmation: As soon as your order ships, you will receive a confirmation email containing your tracking number and carrier information.

Shipping Methods & Rates

USA Peptide Sciences offers two primary shipping options: Standard and Express. Exact shipping costs are calculated dynamically at checkout based on:

• Destination country and region
• Total package weight and dimensions
• Selected shipping speed (Standard vs Express)

Free Express Shipping Threshold: Any order with a subtotal of $250 USD or more automatically qualifies for free Express shipping. This benefit is applied at checkout — no promotional code required.

Discreet Packaging & Privacy

All orders are shipped in plain, unbranded packaging without any external markings that indicate the contents or brand name. This ensures:

• Customer privacy and research confidentiality
• Reduced attention during customs clearance
• Safe, secure delivery to research facilities

Tracking Your Order

Every order shipped by USA Peptide Sciences includes a unique tracking number. Once your order is dispatched, you will receive an email with:

• Tracking number and carrier name
• Direct link to the carrier's tracking portal
• Estimated delivery window

If you have not received tracking information within 24 hours of payment confirmation, please contact our support team at [email protected] or via live chat.

International Shipping & Customs

USA Peptide Sciences ships to research customers worldwide. However, please be aware of the following:

• Customs Duties & Taxes: International orders may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These charges are the responsibility of the customer.
• Customs Delays: While we process orders immediately, customs clearance times vary by country and are outside our control.
• Regulatory Compliance: Customers are responsible for verifying that the importation of research compounds is permitted in their country.

Lost, Delayed, or Damaged Shipments

Lost Packages: If tracking shows "delivered" but you have not received your order, please contact the carrier directly first. Then reach out to our support team for assistance with filing a claim.

Damaged Shipments: If your package arrives damaged, please document the condition with photographs and contact us immediately at [email protected]. We will work with you to resolve the issue.

Shipping Delays: While we guarantee immediate processing, delivery delays caused by carriers, weather, customs, or other force majeure events are beyond our control. We will assist with tracking and carrier communication.

Shipping Restrictions

USA Peptide Sciences does not ship to P.O. boxes, APO/FPO addresses, or certain restricted jurisdictions where research compounds are prohibited. If your location is restricted, our team will notify you during order verification.

Contact for Shipping Inquiries

For any shipping-related questions — including tracking updates, delivery exceptions, or customs inquiries — please contact our support team. We typically respond within 5–15 minutes via live chat or email.

Email: [email protected]
Live Chat: Available on our website